Terms of service
Last updated: 10 October 2026
1. About these terms
These Terms of Service apply to your use of telyza.com (the "website") and to every order you place with us. Telyza is a brand and online store owned and operated by Ecomari Limited (Hong Kong Business Registration No. 78080642), Unit 2904-05, 29/F Universal Trade Centre, 3 Arbuthnot Road, Central, Hong Kong ("Telyza", "we", "us" or "our"). The Telyza store is located at 42 Jansz Cres, Griffith ACT 2603, Australia (phone +61 3 7049 2712, email info@telyza.com).
By using the website or placing an order, you agree to these terms, together with our Shipping Policy, Returns and Refunds Policy and Privacy Policy. Please read them before you order.
2. Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded.
3. Using the website
You must be at least 18 years old, or use the website with the involvement of a parent or guardian, to place an order. You agree to give accurate and complete information when you place an order or create an account, and not to use the website for any unlawful purpose, to interfere with its operation, or to access it by automated means without our permission.
4. Product information
We sell T-shirts for men and women. We describe each product as accurately as we can, including its fabric, fit, length, neckline, logo placement, available sizes and care instructions. Colours can look slightly different depending on your screen settings. Our Size Guide lists body and garment measurements to help you choose a size. If you have a question about a product, please contact us before ordering.
5. Prices
All prices on the website are shown in Australian dollars (AUD) and include any applicable taxes. Shipping is charged separately at the rates in our Shipping Policy and is shown at checkout before you pay. We do not add surcharges for any payment method.
We may change prices at any time, but changes do not affect orders that have already been placed. If a product is shown at an incorrect price because of an obvious error, we will contact you before dispatching your order. You can then choose to buy the product at the correct price or cancel the order for a full refund.
6. Payment
We accept Visa, Mastercard, American Express and Discover credit and debit cards. Payment is taken in full when you place your order. Payments are processed securely through our checkout; we do not see or store your full card details. See our Payment Policy for more information.
7. Orders and acceptance
When you place an order, we send you an email confirming that we have received it. This confirmation is not an acceptance of your order. A contract between you and Telyza is formed when we dispatch your order and send you a shipping confirmation.
We may decline or cancel an order before dispatch, for example if an item is no longer available, if there is an obvious pricing error, or if we cannot verify the payment. If we cancel your order, we will tell you by email and refund any amount you have paid in full.
8. Shipping and delivery
We deliver within Australia only, using Australia Post. Shipping costs, processing times and delivery estimates are set out in our Shipping Policy. Delivery times are estimates and are not guaranteed. Risk in the goods passes to you on delivery, and ownership passes to you once we have received full payment.
9. Returns and refunds
You can return unworn items within 30 days of delivery as set out in our Returns and Refunds Policy. That policy also explains what happens if an item is faulty, damaged or incorrect.
10. Customer accounts
If you create an account, you are responsible for keeping your login details secure and for activity on your account. Please tell us straight away if you think someone has used your account without permission.
11. Intellectual property
The Telyza name and logo belong to Ecomari Limited, which owns the Telyza brand. All text, photographs, graphics and other content on the website belong to Ecomari Limited or are used with permission. You may view and print pages for your own personal use, but you must not copy, reproduce or use them for commercial purposes without our written permission.
12. Links to other websites
The website may link to websites run by other businesses, such as Australia Post or our payment providers. We are not responsible for the content or practices of those websites.
13. Limitation of liability
Subject to your rights under the Australian Consumer Law and any other law that cannot be excluded, we are not liable for any indirect or consequential loss arising from your use of the website.
14. Privacy
We handle your personal information in line with our Privacy Policy and the Privacy Act 1988 (Cth).
15. Changes to these terms
We may update these terms from time to time. The version published on the website when you place your order applies to that order. The date at the top of this page shows when the terms were last updated.
16. Governing law
These terms are governed by the laws of the Australian Capital Territory, Australia. You and we submit to the non-exclusive jurisdiction of the courts of the Australian Capital Territory.
17. Contact Us
Store name: Telyza
Store address: 42 Jansz Cres, Griffith ACT 2603, Australia
Phone: +61 3 7049 2712
Email: info@telyza.com
Owned and operated by: Ecomari Limited
Hong Kong Business Registration No.: 78080642
Operator address: Unit 2904-05, 29/F Universal Trade Centre, 3 Arbuthnot Road, Central, Hong Kong
Customer service hours (AEST/AEDT, Sydney time): Monday to Friday 09:30β18:00, Saturday 12:00β17:00, Sunday closed.