Shipping policy
Last updated: 10 October 2026
This Shipping Policy explains how Telyza, owned and operated by Ecomari Limited (Hong Kong Business Registration No. 78080642), delivers orders placed on telyza.com. It forms part of our Terms of Service. If you have a question that is not answered here, contact us at info@telyza.com.
Where we deliver
We deliver to addresses within Australia only, including all states and territories. We can deliver to street addresses, PO Boxes and Australia Post Parcel Lockers. We do not currently ship to addresses outside Australia.
Carrier and dispatch address
All orders are delivered by Australia Post. Orders are dispatched from:
Telyza
42 Jansz Cres
Griffith ACT 2603
Australia
Phone: +61 3 7049 2712
Shipping options and costs
| Shipping option | Australia Post service | Cost per order (AUD) | Delivery time after dispatch |
|---|---|---|---|
| Standard Shipping | Parcel Post | A$9.95 | 1β3 business days |
| Express Shipping | Express Post | A$14.95 | 1β2 business days to capital cities and major centres; 2β3 business days to regional and remote areas |
The shipping cost is a flat fee per order, regardless of how many items you order. It is charged in Australian dollars (AUD) and is shown at checkout before you pay. No other delivery charges, duties or import taxes apply to orders delivered within Australia. Shipping is charged on every order; there is no minimum order value that changes the shipping cost.
Processing time
We process and dispatch orders within 1β2 business days. Orders placed before 12:00 pm (AEST/AEDT, Sydney time) on a business day are processed from that day. Orders placed after 12:00 pm, on a weekend or on a public holiday are processed from the next business day. Business days are Monday to Friday, excluding public holidays in the Australian Capital Territory.
Estimated delivery times
Your total delivery time is the processing time plus the Australia Post delivery time:
- Standard Shipping: usually 3β10 business days from the date of your order (1β2 business days to dispatch, then 2β8 business days in transit).
- Express Shipping: usually 2β5 business days from the date of your order to capital cities and major centres (1β2 business days to dispatch, then 1β3 business days in transit), and 3β7 business days to regional and remote areas (2β5 business days in transit).
These are estimates based on Australia Post's published delivery times and are not guaranteed. Deliveries to some regional and remote areas can take longer, and delivery times can also be affected by peak periods, severe weather and other events outside our control. Express Post next-business-day delivery is only available within the Australia Post Express Post network, which links capital cities (excluding Darwin, and only the CBD in Perth) and some major centres.
Order tracking
When your order is dispatched, we email you a shipping confirmation with your Australia Post tracking number. You can track your parcel on our Track Your Order page or on the Australia Post website using that tracking number, or log in to your account to see your order status. If you have not received a shipping confirmation within 2 business days of ordering, please check your spam or junk folder and then contact us.
Delivery address
Please check that your delivery address is complete and correct before you place your order. If you need to change it, email us as soon as possible. We can only change the address before your order has been dispatched.
If a parcel is returned to us because the address was incomplete or incorrect, or because it was not collected from the post office within the holding period, we will contact you. We can send it again once the shipping cost for the new delivery has been paid, or refund the value of the items (the original shipping cost is not refunded in this case).
Missed deliveries
If no one is available to receive your parcel and it cannot be left safely, Australia Post will leave a notice and hold the parcel at your nearest post office or Parcel Locker for collection. Please collect it within the time stated on the notice.
Lost or damaged parcels
If your tracking shows that your parcel has been delivered but you cannot find it, please check with neighbours and your local post office, then contact us. If your parcel is lost in transit or arrives damaged, contact us with your order number (and photos of any damage). We will lodge an enquiry with Australia Post and, once the parcel is confirmed lost or damaged, we will send a replacement or refund you in full, including the shipping cost.
Orders sent in more than one parcel
If we need to send your order in more than one parcel, we do not charge any extra shipping. Each parcel has its own tracking number.
Returns
For information about returns, exchanges and refunds, please read our Returns and Refunds Policy.
Contact Us
Store name: Telyza
Store address: 42 Jansz Cres, Griffith ACT 2603, Australia
Phone: +61 3 7049 2712
Email: info@telyza.com
Owned and operated by: Ecomari Limited
Hong Kong Business Registration No.: 78080642
Operator address: Unit 2904-05, 29/F Universal Trade Centre, 3 Arbuthnot Road, Central, Hong Kong
Customer service hours (AEST/AEDT, Sydney time): Monday to Friday 09:30β18:00, Saturday 12:00β17:00, Sunday closed.
We aim to respond within 1 business day.