Shipping policy
This Delivery Policy applies to all orders placed through Aussiemel.
Delivery Area
Aussiemel currently delivers to addresses within Australia only.
It is the customer's responsibility to provide a complete and accurate delivery address when placing an order. Please check your name, address, postcode, and other delivery details carefully before completing your purchase.
Aussiemel cannot be held responsible for delays or failed deliveries resulting from incorrect, incomplete, or inaccurate delivery information.
Delivery Charges
We offer free standard delivery on all orders within Australia.
There is no minimum order value, and no standard delivery charge will be applied at checkout.
Order Processing
Orders are normally processed within 1–3 business days.
Orders are not processed on weekends or Australian public holidays. During busy periods, promotional campaigns, or seasonal peaks, processing times may be slightly longer.
Order Cut-off Time
Our daily order cut-off time is 4:00 PM AEST/AEDT.
Orders placed before 4:00 PM will normally begin processing on the same business day. Orders placed after this time, or on weekends or public holidays, will begin processing on the next business day.
Estimated Delivery Time
Our estimated delivery time is 10–14 business days, including order processing and transit.
Delivery times are estimates only and may occasionally be affected by circumstances beyond our control, including courier delays, severe weather conditions, public holidays, or unusually high order volumes.
Order Tracking
Once your order has been dispatched, you will receive a dispatch confirmation email containing tracking information, where available.
Please allow up to 48 hours for tracking information to become active after dispatch.
Multiple Shipments
If your order contains multiple items, they may be shipped separately.
In such cases, you may receive more than one tracking number, and your parcels may arrive on different days. You will never be charged additional delivery fees if your order is split into multiple shipments.
Delivery Issues
If your order has not arrived within the estimated delivery timeframe, we recommend that you first:
- check your latest tracking information;
- confirm that your delivery address is correct;
- check with members of your household or neighbours;
- contact the courier for further information.
If your parcel still cannot be located, please contact us. We will be happy to assist you in investigating the delivery with the courier.
Please note that Aussiemel cannot guarantee a specific delivery date and is not responsible for delays caused by the courier or circumstances beyond our reasonable control.
Incorrect Delivery Address
If you notice an error in your delivery address after placing your order, please contact us immediately.
We will do our best to assist you; however, we cannot guarantee that the address can be changed once your order has entered processing.
If an order is returned due to an incorrect, incomplete, or undeliverable address, the customer may be required to pay an additional delivery charge before the order can be re-dispatched.
Contact Us
If you have any questions about your order or delivery, please do not hesitate to contact us.
For the quickest assistance, please include your full name and order number when contacting us regarding an existing order.
Email: info@aussiemel.com
Aussiemel provides customer support exclusively via email and does not offer telephone support.
Business Address:
68 La Perouse St
Griffith
Canberra ACT 2603
Australia