FAQ
Orders and payment
Which payment methods do you accept?
We accept Visa, Mastercard, American Express and Discover credit and debit cards. See our Payment Policy for details.
Which currency are your prices in?
All prices are shown and charged in Australian dollars (AUD) and include any applicable taxes. Shipping within Australia is free.
When will I be charged?
Payment is taken when you place your order. You will receive an order confirmation email straight away.
Do I need an account to order?
No. You can check out as a guest. An account lets you see your order history and save your address for next time.
I have not received an order confirmation email. What should I do?
Please check your spam or junk folder. If it is not there, email info@telyza.com with your name and the email address you used, and we will check your order.
Can I change or cancel my order?
Email us as soon as possible. If your order has not been dispatched yet, we can change the delivery address, or cancel the order and refund you in full, including shipping. Once an order has been dispatched it cannot be changed, but you can return items under our Returns and Refunds Policy.
Shipping and delivery
Where do you deliver?
We deliver to addresses within Australia only, including PO Boxes and Australia Post Parcel Lockers. We do not ship outside Australia.
How much does shipping cost?
Shipping with Australia Post is free on every order delivered within Australia, with no minimum spend.
How long will delivery take?
We dispatch orders within 1β2 business days. After dispatch, delivery usually takes 2β8 business days. Some regional and remote areas can take longer. Full details are in our Shipping Policy.
How can I track my order?
When your order is dispatched, we email you an Australia Post tracking number. You can follow your parcel on our Track Your Order page or on the Australia Post website.
What if my parcel is lost or arrives damaged?
Contact us with your order number (and photos of any damage). We will lodge an enquiry with Australia Post and send a replacement or give you a full refund, including shipping, once the parcel is confirmed lost or damaged.
Returns and refunds
Can I return an item if I change my mind?
Yes. You can return unworn, unwashed items with the original tags attached within 30 days of the date your order was delivered. For change-of-mind returns, you pay the return postage and the original shipping cost is not refunded.
How do I return something?
Email info@telyza.com with your order number, the item and the reason for the return. We will reply within 1 business day with instructions. Returns are posted to Telyza Returns, 42 Jansz Cres, Griffith ACT 2603, Australia (phone +61 3 7049 2712).
When will I get my refund?
We process approved refunds within 5 business days of receiving your return, back to your original payment method. Your bank or payment provider may take a further 3β10 business days to show the refund.
What if my item is faulty or incorrect?
Contact us with your order number and photos. Faulty, damaged and incorrect items are covered by the Australian Consumer Law: we pay the return postage and offer a refund, replacement or repair as appropriate, including the original shipping cost for a refund.
Can I exchange an item for a different size?
We do not offer direct exchanges. Please return the item for a refund and place a new order for the size you need.
Products and sizing
How do I find my size?
Our T-shirts come in sizes S to XXL in Australian sizing. Use our Size Guide to compare your body measurements, and check the fit listed on each product page (for example fitted, regular or oversized).
What are your T-shirts made of?
Each product page lists the exact fabric of that style, along with its fit and care instructions.
How should I wash my T-shirt?
Care instructions are listed on each product page and on the garment label. In general, wash cold on a gentle cycle, inside out with similar colours, do not tumble dry, and do not iron directly on a logo or print.
Will the colour look exactly like the photos?
We aim to show each colour as accurately as possible, but colours can look slightly different depending on your screen. Each product page names the colour (for example Deep Navy Blue or Sage Green).
Contact Us
How can I contact you?
Email info@telyza.com, call +61 3 7049 2712 or use our Contact Us page. Our customer service hours are Monday to Friday 09:30β18:00 and Saturday 12:00β17:00 (AEST/AEDT, Sydney time). We aim to reply within 1 business day.
Who runs Telyza, and where are you based?
Telyza is a T-shirt brand and online store owned and operated by Ecomari Limited (Hong Kong Business Registration No. 78080642), Unit 2904-05, 29/F Universal Trade Centre, 3 Arbuthnot Road, Central, Hong Kong. Our store is based at 42 Jansz Cres, Griffith ACT 2603, Australia (phone +61 3 7049 2712, email info@telyza.com).