FAQ
Do you offer free delivery?
Yes. We offer free standard delivery on all orders within Australia.
There is no minimum order value.
How long does delivery take?
Our estimated delivery time is 10–14 business days, including order processing and delivery.
Once your order has been dispatched, you will receive an email containing tracking information, where available.
Can I change or cancel my order?
Yes.
If you need to change or cancel your order, please contact us by email within 1 hour of placing your order.
After this period, your order enters processing and we can no longer guarantee that changes or cancellations can be made.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged, faulty, or incorrect item, please contact us as soon as possible.
To help us resolve the issue quickly, please send your order number together with clear photographs or videos showing the problem to info@aussiemel.com.
If your item is faulty, you may also have rights under the Australian Consumer Law.
Can I return an item?
Yes.
We offer a 30-day return period for eligible items.
Returned items must be unused, in their original packaging, and meet the conditions outlined in our Return & Refund Policy.
Is return postage free?
No.
Customers are responsible for the cost of return postage together with any customs or import charges that may apply.
We do not charge any restocking fees.
How can I contact customer support?
Aussiemel provides customer support exclusively via email.
We aim to respond to all enquiries as quickly as possible during business days.
Contact Us
If you have any further questions, please feel free to contact us.
Email: info@aussiemel.com
Aussiemel provides customer support exclusively via email and does not offer telephone support.
Business Address:
68 La Perouse St
Griffith
Canberra ACT 2603
Australia