At Aussiemel, we offer a 30-day return period for eligible products. The return period begins on the day you receive your order.

Eligibility for Returns

To be eligible for a return, the item must:

• be unused;
• be in the same condition as when you received it;
• have all original tags attached;
• be returned in its original packaging;
• be accompanied by proof of purchase.

Sale items, gift cards, and any products specifically identified as non-returnable are excluded from this policy.

Nothing in this policy excludes or limits your rights under the Australian Consumer Law (ACL).

How to Request a Return

To start a return, please contact our customer support team by email at info@aussiemel.com.

Returns sent without prior authorisation cannot be accepted.

Once your return request has been approved, we will provide you with instructions on how and where to return your item.

Return Address

All approved returns must be sent to our central international warehouse.

Contact Person: Wang Maoqin

Address: 777 Zhong Guan Xi Road

City: Ningbo

Postcode: 315000

Province: Zhejiang

Country: China

Please do not return any item until you have received written return authorisation from our customer support team.

Return Costs

Customers are responsible for:

• return postage costs;
• any customs duties, import charges, or handling fees associated with the return.

Return costs will vary depending on the courier and shipping method selected.

We do not charge any restocking fees.

Refunds

Once we have received and inspected your returned item, we will notify you by email whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us.

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive a damaged, faulty, or incorrect item, please contact us as soon as possible.

To help us resolve the issue quickly, please include clear photographs or videos showing the problem.

If your product is faulty or does not comply with the guarantees provided under the Australian Consumer Law, you may be entitled to a repair, replacement, or refund.

Order Changes

If you need to change the size, colour, product, or delivery address of your order, please contact us as soon as possible.

We can only process change requests submitted within 1 hour of placing the order.

After this period, your order enters processing and we can no longer guarantee that changes can be made.

Non-Returnable Items

The following items cannot be returned:

• perishable goods;
• underwear and hygiene-sensitive products;
• opened beauty or personal care products;
• personalised or custom-made items;
• hazardous materials, flammable liquids, or gases;
• sale items;
• gift cards.

Order Cancellation

Orders begin processing shortly after they are placed.

Orders may only be cancelled within 1 hour of purchase.

Once processing has commenced, cancellation cannot be guaranteed.

Parcels Returned to Sender

If a parcel is returned due to circumstances within the customer's control, such as refusing delivery, failing to collect the parcel, or providing an incorrect delivery address, an administration and return shipping fee of AUD $25 will be deducted from the refund.

The remaining balance, if any, will be refunded after the returned parcel has been received and inspected.

Our Commitment to Sustainability

At Aussiemel, we are committed to reducing unnecessary waste wherever possible.

Returned products that meet our quality standards may be inspected, professionally cleaned, repackaged, and made available for resale at a reduced price.

Contact Us

If you have any questions regarding returns or refunds, please contact us.

Email: info@aussiemel.com

Aussiemel provides customer support exclusively via email and does not offer telephone support.

Business Address:

68 La Perouse St

Griffith

Canberra ACT 2603

Australia

Exchanges

We currently do not offer direct exchanges. If you would like a different size, colour or item, please return your original order in line with this Return and Refund Policy and place a new order for the item you want.

Returns are only accepted under the conditions set out in this policy. If you have any questions before returning an item, contact us at info@aussiemel.com and we'll be happy to help.