Payment Policy

How payment works

All prices on our website are shown in Australian dollars (AUD) and include any applicable taxes. Shipping within Australia is free, so the total shown at checkout is the price of your items. Payment is taken in full when you place your order, and you will receive an order confirmation by email.

Credit and debit cards

We accept Visa, Mastercard, American Express and Discover credit and debit cards. These are the only payment methods we accept. Enter your card details at checkout. If your bank asks you to verify the payment (for example with a code sent to your phone), follow the steps shown.

Payment security

Our checkout is hosted by Shopify and protected with SSL/TLS encryption. Card payments are handled by PCI DSS–compliant payment providers. We do not see or store your full card number.

Surcharges

We do not charge a surcharge for any payment method. The total shown at checkout is the amount you pay.

If your payment is declined

Check that your card details and billing address are correct, or try another accepted card. If the problem continues, contact your bank or card issuer. Your order is not placed until the payment is successful.

Refunds

Approved refunds are paid to your original payment method in Australian dollars (AUD). See our Returns and Refunds Policy for timeframes.

Questions about payment

Email info@telyza.com or call +61 3 7049 2712. We aim to reply within 1 business day.